Amanda Hughes

PADI Instructor Qualification, plus PADI Specialities: Nitrox, DSAT Gas Blender, Deep, Photo, Wreck, Naturalist

• Managed guest experience onboard, delivering an extremely high standard of service, dining and diving on a premier diving liveaboard with itineraries across the eastern half of Indonesia
• Liaised between guests and Indonesian crew members to ensure every need and request was met
• Oversaw operations of 17 Indonesian crew members across all departments
• Guided divers in the water up to 3 times per day
• Planned trip itineraries and daily activities, always remaining flexible according to weather and conditions, local rules and customs and guests’ needs and requests
• Managed onboard boutique, medical supplies and dive equipment inventory
• Handled petty cash disbursement and full accounting each trip
• Assisted the chefs in the planning for special dietary requests in advance of each trip
• Communicated with the Bali office as required to manage cargo, guest transfer and inventories
• Greatly expanded dive and land site database and mapping
• Noted and communicated repairs and complaints that needed to be addressed by officers and engineers
• Created souvenir presentation each trip including guest photos, crew photo collage and animated route map
• Arranged guest airport and hotel transfers
• Prepared invoices and took payment for purchases made onboard in a variety of currencies
• Received great feedback from many guests and were frequently requested

• Continued in the service industry during the pandemic by delivering targeted tutoring to individuals wishing to advance their careers
• Designing personalized lesson plans to improve grammar, accent, pronunciation and understanding of the English language

• Guided 2-4 individuals for the duration of their stay at an exclusive resort in the heart of the Coral Triangle. Personally requested by a number of return guests
• Delivered presentations on habitats, identification and behaviour of Indo-Pacific marine life
• Acted as private guide, requiring an even higher level of service, trip planning, marine life knowledge and ability to identify and deliver clients’ requests
• Took advantage of being in this incredibly diverse habitat to greatly expand marine life knowledge and identification skills
• Substituted for primary Cruise Directors aboard the Pelagian, Wakatobi’s luxury liveaboard
• Managed dive centre as part of a 5-person rotating management team, taking care of logistics, liaising with other departments, scheduling and troubleshootingAcquired a basic level of Bahasa Indonesia in order to better communicate with boat crew and dive centre staff

• Coordinated daily operations aboard a high-end scuba diving live-aboard boat, maintaining an extremely high level of service, always aiming to exceed client expectation
• Delivered hugely popular daily environmental presentations, relative to local environment
• Greatly expanded onboard boutique, improved display and increased sales to $1200 per charter
• Created and illustrated humpback whale lecture for Tonga whale-swimming charters
• Rewrote and improved pre-trip information for both Fiji & Tonga and welcome booklet for guest cabins
• Wrote & published trip blog and maintained dive log for guests for each charter
• Re-drew, updated and laminated all dive site maps
• Evaluated and added new, exciting dishes to onboard menu in collaboration with chef
• Received around 30 return guests within our three-year tenure
• Enhanced Namena Marine Park briefing, saving NAI’A over $7300 per year
• Re-wrote general briefings & organized, reformatted and consolidated onboard paperwork
• Managed the social media onboard and increased online presence
• Completely overhauled first-aid stock – inventoried, labeled, organized and maintained
• Created thorough training materials for subsequent Cruise Directors
• On our own time, taught several crew members various levels of diving courses
• Responded to Cyclone Winston with reef damage assessment, discovery of new dive sites and fundraising
• Guided three dives a day